Return & Refund Policy

Return and Refund Policy:

Thank you for shopping at NS Enterprises’ ecommerce platform, https://netswiftbiotic.com/ Our Return and Refund Policy outlines the terms and conditions for returning products and requesting refunds. Please read the following carefully:

1. Returns Eligibility: We accept returns for eligible products within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Return Process: To initiate a return, please contact our Customer Support team at care@netswiftbiotic.com to obtain a Return.

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong product or a defective item. We recommend using a trackable shipping method to ensure the safe return of the product.

4. Refund Processing: Once the returned product is received and inspected, we will notify you of the status of your refund. If the return is approved, a refund will be processed to the original method of payment within 5-7 business days. Refunds may take longer to appear depending on the processing time of your payment provider.

5. Refund Exceptions: Certain products may not be eligible for return or refund due to hygiene reasons, perishable nature, or regulatory restrictions. These products will be clearly marked as non-returnable on our website.

6. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to expedite the resolution process.

7. Non-Receipt of Order: If you have not received your order within the estimated delivery timeframe, please contact our Customer Support team at care@netswiftbiotic.com for assistance. We will investigate the issue and provide appropriate solutions, which may include reshipment or refund.

8. Cancellation Policy: Orders can be cancelled before they are dispatched for shipment. Once an order has been shipped, it cannot be cancelled. Please contact us as soon as possible if you wish to cancel your order.

9. Questions or Concerns: If you have any questions or concerns regarding our Return and Refund Policy or the status of your return/refund request, please don’t hesitate to contact our Customer Support team for assistance.

By making a purchase on https://netswiftbiotic.com/, you acknowledge that you have read, understood, and agreed to abide by our Return and Refund Policy. Thank you for choosing NS Enterprises for your agricultural product needs.